YOUR MOB is a national Indigenous platform that enables indigenous individuals to experience and share culture with the wider Australian community in an effort to promote reconciliation.
YOUR MOB was stuck in the dark ages of manual emailing and taking calls to book cultural services from organisations and then communicating with Indigenous individuals. Besides being very time consuming it had been a very “Clunky” process since a long time. The following are the issues that we have to face.
- High labor cost.
- Disjointed communication.
- Inconsistent business continuity.
- No business management system to forecast business operations.
We realised that YOUR MOB needed an online system that was easy for everyone to use. This included the YOUR MOB administrators, the organisations accessing the Indigenous services, and the Indigenous individuals who were providing the services. The benefits of the Your Mob system after it was fully developed are given below.
- It gives easy access to organisations at the click of a finger. They could log on and post the different services they desired and within minutes they would get offers from different Indigenous service providers. Moreover, they could provide reviews when the service was complete.
- Provides simple and user friendly login’s for the Indigenous Service Providers. They could access the system on their phone and make offers on services that were geographically convenient for them. They had consistent communication with the service provider on the new online system.
- Allowed the YOUR MOB administration the ability to oversee and facilitate communication between the parties and take care of the business transactions in real time. It also cut out administration burdens for all parties.
Today YOUR MOB is a National Online Platform that connects Indigenous Individual directly to organisations all over Australia. They now experience:
- Real time tracking.
- Low labor cost.
- Instantaneous communication between Indigenous individuals and any given organisation.
- Ability to scale at a rapid pace.
- Instant data to make future business projections.
- Transactions, feedback and all management at one central place.