Demurrage Solutions

Time is always the essence in any business, especially in the service industry. Since 2009, Demurrage Solutions, a successful company in Australia, has been steadily growing. Along with its growth some challenges have also come. Demurrage Solutions’ challenges were to become paperless and more efficient to excel in this competitive industry. During the work process, the company required several critical forms, including work orders, inspection of check sheets, hazard reports, job reporting, vehicle pre-start check list and employee time sheets. The paper output by each week end was substantial to track and organise.

“With 40 employees on the field and several branches to manage, we were generating an incredible amount of paper. Making changes to existing forms and then having to make sure everyone had the new versions was also a pain,” explained Peter Bryn-Holland, Demurrage Solutions Co-Owner.

Moreover, with the paper form workflow, Demurrage Solutions team had to come into the office to receive their work orders, prior to heading out to the job sites. Depending on where the job sites were located, it was costing technicians (two per vehicle) as much as an hour of productivity a day – and two hours of labor costs to the company.

When ISH Technologies suggested Enterprise Apps, the company’s co-owner was interested to find out more. “Our ISH Technologies representative suggested custom mobile apps as a way to go paperless and better manage all our activities.”

A mobile application and platform that works with any major smart device (iOS & Android), and all existing paper forms and renders them onto mobile devices, allows for more simple data capturing in the field and real-time reporting to the office. Mobile apps also capture images, e-signatures and location so that the date, location and time for each activity can be tracked. We stream lined Demurrage Solutions business processes and synchronised with cloud applications, so real-time data could be accessed from back offices and clients.

Mr. Bryn-Holland decided to initially deploy mobile apps in the Melbourne branch, using nine mobile devices. The results exceeded expectations. Technicians filled in all forms directly on their tablet or mobile phone and were able to input text, photos and signature captures.
When satisfied, Mr. Bryn-Holland contracted ISH Technologies to convert all Health and Safety documentation, time sheets and employee inductions into cloud applications. The company saves significant time and money by transitioning to a paperless work environment.
“In addition to no longer filling file cabinets with high volumes of paper forms, we are now able to get the information from job sites in real time. There is no more office data entry requirement. Plus, the data is easily accessible from anywhere, anytime” said Mr. Bryn-Holland.

Enterprise mobility apps have positively impacted the processing speed Demurrage Solutions can invoice. “In some cases, it was taking us up to a week to invoice our clients. With applications, we’ve been able to cut the invoicing process down significantly” said Mr. Bryn-Holland. According to Mr. Bryn-Holland, the plan is to continue to ramp up the company’s use of Enterprise apps and implement it across all of Demurrage Solutions branches.

If you are interested in Enterprise mobile applications or want to create automated documents, we can help you. Our interactive apps include all types of forms such as estimation, customer review forms, job proposals, health and safety documents and also custom reports. ISH Technologies’ Enterprise apps will streamline your business processes and keep your details secure and safe in your server. These secured details can be viewed by business owners from any device.

If the Demurrage Solutions story resonates with your business, come and talk to us about new ways to approach your business challenges. Collaboratively, we will work together to ensure that your business runs on a profitable model.

"We were working with paperwork and multiple systems and it is very hard to keep track of the boys and what jobs they were on. Now our fully integrated and customized web & mobile apps systemize our operations and help us to track all our jobs in real time anywhere with any device."
Peter Bryn-Holland