- Client:YOUR MOB
- Category:Customer Portal Development
- LocationBrisbane, Australia
They were stuck in the dark ages of using manual emails and calls with organisations to book cultural services and then manually communicating these bookings with relevant indigenous individuals. This manual processing presented the following challenges:
High labour cost.
Poor visibility of job status.
We built Your Mob a custom online platform that is easy to use and is highly accessible by all their collaborators.
The newly developed customer portal allows organisations to directly request particular services and receive offers from different indigenous service providers within minutes, and provide reviews upon the completion of services.
Our custom indigenous event management software solution also enables mobile accessibility, ensuring that indigenous service providers can make offers and communicate with the organisations booking their services.
Through implementation of our new platform, Your Mob has significantly reduced their labour costs as well as greatly enhanced their customer experience through real-time tracking of services and reliable communication channels.
The light-weight new system is designed to scale with ease alongside the growth of the organisation and grants their administration valuable insight into business analytics.
Finally, financial transactions, user experience information and all other management tools are now accessible in one location, further streamlining the role of their administration.