Business process automation is very quickly becoming popular in the business world. A lot of things have changed since the 1990s. The aim now is to maximise business automation, rather than reconstruct it.
Technological improvements and the success of cloud computing have increased the evolution of business process from re-engineering to automation. But what are the real business advantages?
As demand increases for businesses to perform complex and intensive tasks, it’s efficient and cost-effective to automate the manual tasks as much as possible.
- Quality and Consistency:
Delivering best quality products consistently and providing quality customer service is essential to maintain long-term customers.
Quality: Automation ensures that every action is performed in a high quality manner and will follow an identical process, as this leads to high quality results.
Consistency: If you automate your custom service follow-up process, then your customers will experience a level of service from your business.
This assurance of quality and consistency, combined with the time and efficiency savings, will help you to start developing higher quality products or services in less time and with less costs.
- Time Savings:
Manual tasks take longer to complete than automated tasks. When tasks are undertaken manually there is always a chance to make errors and to be unable to perform consistently. Automation helps to reduce the number of tasks that will need to be performed manually by you and your employees. Automation allows you to increase productivity and get more done in less time.
- Metric Visibility:
Consistent business success is reliant on developing and applying the best strategy. To retain your competitive advantage requires constant observing, evaluation, and modification of the strategy.
These factors are dependent on access to timely and precise business data. Automated processes can be controlled by detailed workflows, which operate steadily within your defined timelines.
Depending on what type of process you opt to automate – like billing, support, sales etc, key metrics can be recorded and reported on, to provide you with the valuable information you need.
- Improved Operational Efficiency:
Automating processes can reduce the time to complete a task, and reduce the cost of completing it successfully. Automation can run the processes smoothly and efficiently, eliminate errors and ensure that your best practices are constantly leveraged.
- Reliability and Governance:
The consistency of automated processes means you can rely on your business to operate and maintain a competitive advantage. The reliability of workflow automation ensures that processes for governance will always be executed in accordance with legislation.
- Reduced Turnaround Times:
Workflow automation allows companies to define and streamline their business processes. Eliminate unwanted tasks and re-assign the process steps to check the flow of information throughout your production, service, and billing departments.
The adjustment of processes will increase your operational performance and reduce the time requirements for staff and external customers.
- Reduced Costs:
Manual tasks are performed one at a time and are performed slower than automated tasks – automation will help you to accomplish more with fewer resources.