Industry - Education
Client -Institute of Indigenous Australia (IOIA)
Services Used - Student Portal
Institute of Indigenous Australia (IOIA) are an Indigenous owned and operated educational institution specialising in supporting Aboriginal and Torres Strait Islander people achieve their professional goals through culturally appropriate education, training, mentoring and comprehensive support.
IOIA management realised that their current approach to managing student communication tracker system with Excel sheets and Google drive is not only costing time but also potentially lose revenues due to not being able to accurately capture incoming leads.
Reduce the efficiency and quality of work
Time consuming & Duplicating data entry tasks with different excels sheets excel
Failing to real time communicating with management and team members
Real time business intelligence reports
We collaboratively agreed that they needed Tailored Customer relationship management system (CRM) to improve the communication and real time reporting system. IOIA Student communication tracking system was fully developed within8 weeks, with a team of 5 developers.
We created a custom program which captured each activity from student registration to completion of the study.
User Management, System manage very improved security throughout the system as well as enable different user profile that only allow for each user to access and manage the right information (Virtual admin, Staff member, teacher, etc.).
Student Course Management - Applications / Application Status, Registration, Placements List, Admission Tests and Interview, Subjects completed Final Grades Submission
Reporting- All of the communication saved in the system and next activity saved in to To- do list
Today IOIA is an efficient and better business for employees and student to work with. They now experience:
Track real time reporting system will help them to improve the efficiency of the team
Higher lead to client conversion resulting in increased revenue.
Better visibility of each student activities and easy to manage and standardisation of business process
Easy to schedule and maintain the activities for each team members
Instant visibility into team member user activities and student education status
Built to scale with business needs - The system is flexible to adopt with new business process changes
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